FAQs
Product Information
What is a giclée art print?
Pronounced zhee-clay, it's a fancy term for a high quality printing method using pigment-based inks through up to 12 nozzles, on high grade archival paper. It ensures every stunning detail is captured and your prints will last a lifetime.
What size should I buy?
The majority of our art prints are available in the following sizes: A5 (14.8x21cm), A4 (21x29.7cm), A3 (29.7x42cm), A2 (24x59.4cm) and A1 (59.4x84.2cm), so you're sure to find the perfect one for your space.
If you're not sure which size to go for, please find our handy guide here.
Do you sell framed art prints?
Yes! Art prints come unframed as standard, but you are able to add a frame option for ease, so they come delivered ready to hang.
Our standard wooden frames, made from obeche wood with a hand painted finish and 22mm in width, are available for sizes A5-A1 and in a range of colours. They come with acrylic glaze which optically the same as glass and will protect your prints from sunlight. Discover more about our lovely handcrafted frames here.
Alternative frame options are also available here.
What is sample size?
We offer sample sizes to give you the opportunity to test different art prints out in your space before committing to the full-size.
Mini versions aren't giclée printed like their larger counterparts, however, are still beautiful quality and are representative of the full-sized prints.
Sample sizes are 8x5.5cm.
Delivery & Shipping
When will my order be delivered?
Our current processing time is 1-3 workings days (Mon-Fri), however, this may increase during busier times. Delivery will then take a further 2-4 days for UK orders.
Orders for the US or EU are printed by a local fulfilment partners and will take 1-2 weeks to be delivered.
All other international orders may take 4-6 weeks to be delivered.
Express shipping is available for UK orders at a further cost of £3, where orders will be shipped the same or following working day (if placed after midday or at weekends) and should arrive the next working day after that.
When is the last day I can order for Christmas delivery?
To ensure UK delivery by Christmas with our standard service, please place your order by Monday 16th December.
Need extra time? For an additional £3, you can order up until Wednesday 18th December, with our express service for guaranteed Christmas delivery to the UK.
For EU and US orders, please order by Wednesday 11th December. Unfortunately, the deadline for Christmas delivery to Australia has now passed.
I have only received part of my order, what do I do?
Art prints and the standard frames are fulfilled by our print partner, whereas, homeware, sample sizes, and some frames are fulfilled at our studio in Bristol. Therefore, your order may arrive in two deliveries if it contains different products.
If you believe this is not the case though or you have still not received your full order after 14 days, please contact us at hello@skudaboo.co.uk and we will ensure to investigate this urgently.
How can I get my order quicker?
Express shipping is available for UK orders at a further cost of £3, where orders will be shipped the same or following working day (if placed at weekends) and should arrive the next working day.
Do you offer click and collect?
We currently do not offer click and collect on art prints, however, if you live in Bristol, you can collect homeware from our studio in BS1. Contact us at hello@skudaboo.co.uk to arrange.
Where is my order?
The majority of our orders, except sample sizes, are sent on a tracked service. This will be updated automatically and sent to you via email once shipped. If your order still does not arrive after 14 days of the expected delivery date, please get in touch at hello@skudaboo.co.uk.
Do you offer free delivery?
We offer free UK delivery (excluding NI) on orders over £50. Delivery charges to a UK address for orders below £50 is from £2.99, depending on the size of your order.
International order delivery charges will be calculated at checkout based on weight of the order and location.
For more information on delivery costs, please visit our delivery and returns page here.
Returns, Exchanges and Cancellations
How can I cancel my order?
All our prints are made to order which means once your order has been placed, the order is automatically processed and sent to print. If you decide you would like to cancel, please email hello@skudaboo.co.uk and we will try our best to cancel before it reaches print. If it is too late, you will need to follow the returns process.
I've changed my mind, can I get a refund or exchange?
Returns and exchanges are accepted within 14 days after the item(s) have been delivered.
If you would like to return an item, please request this on your online account or email us at hello@skudaboo.co.uk and we will send you a returns address.
We do not offer paid returns, unless your item is faulty or damaged, meaning you are responsible for the shipment and payment of the return. We would always suggest using a tracked service for your return.
The item must be returned in the condition it was received, with no damages. Once the parcel has been received, your refund will be processed via the original payment method.
What do I do if my art print has arrived damaged?
We do our best to ensure your order arrives in beautiful condition first time, however, in the unfortunate event that your order arrives damaged, please contact us at hello@skudaboo.co.uk, within 14 days, so we can investigate and send a replacement asap.
When will I receive my refund?
Once processed, your refund should arrive into your account after 3-5 working days, depending on your bank.