How can we help?

FAQ

Product Information

What is a giclée art print?

Pronounced zhee-clay, it's a fancy term for a high quality printing method using pigment-based inks through up to 12 nozzles, on high grade archival paper. It ensures every stunning detail is captured and your prints will last a lifetime.

What size should I buy?

The majority of our art prints are available in the following sizes: A5 (14.8x21cm), A4 (21x29.7cm), A3 (29.7x42cm), A2 (24x59.4cm) and A1 (59.4x84.2cm), so you're sure to find the perfect one for your space.

If you're not sure which size to go for, please find our handy guide here.

Do you sell framed art prints?

Yes! Art prints come unframed as standard, but you can add a frame option so your artwork arrives ready to hang.

We offer a range of handcrafted frame styles in sizes A5–A1, including our classic wooden frames, aluminium frames and our lovely bobbin frames for a more decorative, playful look.

Our wooden and bobbin frames are made from obeche wood with a hand-painted finish, while our aluminium frames offer a sleeker, modern look. All frames come fitted with premium acrylic glazing, which is optically similar to glass but lighter and safer, while also helping protect your prints from sunlight and everyday wear.

Frames are handcrafted in the UK and available in a range of colours to suit your space.

Delivery & Shipping

When will my order be delivered?

Our current processing time is 3-5 workings days (Mon-Fri), however, this may increase during busier times. Delivery will then take a further 2-4 days for UK orders.

Orders for the US or EU are printed by a local fulfilment partners and will take 1-2 weeks to be delivered.

All other international orders may take 4-6 weeks to be delivered.

Express shipping is available for UK orders at a further cost of £3, where orders will be shipped the same or following working day (if placed after midday or at weekends) and should arrive the next working day after that.

I have only received part of my order, what do I do?

Art prints and the standard frames are fulfilled by our print partner, whereas some homeware and frames are fulfilled at our studio in Bristol. Therefore, your order may arrive in two deliveries if it contains different products.

If you believe this is not the case though or you have still not received your full order after 14 days, please contact us at hello@skudaboo.co.uk and we will ensure to investigate this urgently.

Can I get my order quicker?

Express shipping is available for UK orders at a further cost of £3, where orders will be shipped the same or following working day (if placed at weekends) and should arrive the next working day.

Where is my order?

The majority of our orders, except smaller sizes, are sent on a tracked service. This will be updated automatically and sent to you via email once shipped. If your order still does not arrive after 14 days of the expected delivery date, please get in touch at hello@skudaboo.co.uk.

Do you offer free delivery?

We offer free UK delivery (excluding NI) on orders over £50. Delivery charges to a UK address for orders below £50 is from £2.99, depending on the size of your order.

International order delivery charges will be calculated at checkout based on weight of the order and location.

For more information on delivery costs, please visit our delivery and returns page here.

Do you ship internationally?

At the moment, I'm putting international shipping on hold while I work through the ever-changing regulations, taxes and customs requirements that come with selling overseas.

For now, Skudaboo is shipping within the UK only. I'm hoping to reintroduce international delivery in the future once I can ensure orders arrive smoothly and without any unexpected charges for customers.

If you're based outside the UK and interested in a particular piece, feel free to get in touch and I'll see if there's anything I can do to help.

Returns, Exchanges and Cancellations

How can I cancel my order?

All our prints are made to order which means once your order has been placed, the order is automatically processed and sent to print. If you decide you would like to cancel, please email hello@skudaboo.co.uk and we will try our best to cancel before it reaches print. If it is too late, you will need to follow the returns process.

I've changed my mind, can I get a refund or exchange?

Returns and exchanges are accepted within 14 days after the item(s) have been delivered.

If you would like to return an item, please request this on your online account or email us at hello@skudaboo.co.uk and we will send you a returns address.

We do not offer paid returns, unless your item is faulty or damaged, meaning you are responsible for the shipment and payment of the return. We would always suggest using a tracked service for your return.

The item must be returned in the condition it was received, with no damages. Once the parcel has been received, your refund will be processed via the original payment method.

What do I do if my art print has arrived damaged?

We do our best to ensure your order arrives in beautiful condition first time, however, in the unfortunate event that your order arrives damaged, please contact us at hello@skudaboo.co.uk, within 14 days, so we can investigate and send a replacement asap.

When will I receive my refund?

Once processed, your refund should arrive into your account after 3-5 working days, depending on your bank.

Work With Me

I'm an interior designer. Do you offer a trade discount?

Absolutely. I love working with interior designers, stylists, holiday lets and property developers to help find the perfect finishing touches for client projects.

Trade partners receive 20% off our curated collection of art prints, frames and selected homeware, along with personalised support if you'd like help sourcing artwork or creating a selection for a specific project. Simply apply for a trade account here and I'll be in touch.

I'm an interior designer. Can you help me choose artwork for a project?

Of course. If you're sourcing artwork for a client project and feeling overwhelmed by choice, I can help pull together a curated selection based on your brief, colour palette and interior style.

I'm an artist. How can I sell my artwork on Skudaboo?

I'm always on the lookout for talented artists whose work feels like a good fit for Skudaboo.

If you're interested in becoming a featured artist, complete the Artist Application Form and tell me a little about yourself, your artwork and your existing portfolio. I review applications regularly and will get back to you if I think we'd be a good match.

I'm a content creator, blogger or journalist. Can we collaborate?

I'd love to hear from you.

Whether you're looking to feature Skudaboo in an article, create content together, review products or discuss a partnership, please get in touch with a few details about your audience and idea.

I'm always happy to explore collaborations that align with the brand and support independent artists and makers.

Get in touch

If talking to a real-life human is more your thing, you can reach me via our contact form or email me at hello@skudaboo.co.uk.